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Business or Consumer Marketing

Two different ways to customer loyalty

"Although business and consumer marketeers both try to obtain customer loyalty, they do that in fundamentally different ways", says Robert Salle, professor marketing at EM Lyon.

Posted in Submitted by Jan Lagast on Sat, 2007-06-02 11:00.
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Interaction versus action-reaction

Last week, I had an interesting phone call with Robert Salle, professor in marketing at EM Lyon Business School. He says "Business marketing and consumer marketing do have similarities, e.g. they both aim at setting up lasting relationships with their customers. However, they do that in fundamentally different ways, and according to different market mechanisms. Consumer marketeers try to increase brand loyalty. Business marketeers, on the other hand, try to establish profound relationships with their clients. In consumer marketing, there is always the same one dominant party in the relationship -- the supplier. In business marketing both client and supplier interact more intensely and both parties negotiate towards their agreement."

Posted in Submitted by Jan Lagast on Sun, 2007-05-27 12:45.
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Industrial Marketing

Industrial Marketing is called a synonym to Business Marketing, yet in languages like Dutch, the word industry is related to manufacturing and to the process industry. That is why, in many non-English countries, industrial marketing gets a much more technological connotation. For outsiders to the business marketing arena, industrial marketing is related to manufacturing.

On Wikipedia too, the industrial marketing page opens with the statement that it is really the same as business marketing. The page also warns that the word industry has connotations that might narrow the definition unintendedly: "Industrial marketing is the marketing of goods and services from one business to another. The word industrial has connotations of heavy machinery, mining, construction etc. but industrial marketing is not confined to these types of business activities."

Posted in | Submitted by Jan Lagast on Tue, 2007-05-01 17:23.
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Business Marketing

There are plenty of good definitions on Business Marketing all over the internet.

  • Let's start off with Wikipedia: "Business marketing is the practice of organizations, including commercial businesses, governments and institutions, facilitating the sale of their products or services to other companies or organizations that in turn resell them, use them as components in products or services they offer, or use them to support their operations.

Posted in | Submitted by Jan Lagast on Tue, 2007-05-01 16:59.
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Consumer Marketing

A definition of Consumer Marketing cannot easily be found over the net. Most consumer marketing pages speak about marketing without the consumer prefix. It is only in business and industrial marketing literature that the distinction wth consumer marketing is made explicitely. The Barron's dictionary of Marketing Terms e.g. does not list consumer marketing nor business marketing, although it does include both consumer and business advertizing. Also Wikipedia mentions marketing rather than consumer marketing. It is only on its business marketing page, that Wikipedia explicitely mentions consumer marketing as opposed to business marketing. But it is not defined.

Posted in | Submitted by Jan Lagast on Tue, 2007-05-01 16:42.
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The Key 6 Differences between business and consumer marketing

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On b2bmarketingtrends, business copywriter and book author Robert Bly mentions six key differences:

  • the business buyer wants to buy
  • the business buyer is sophisticated
  • the business buyer will read a lot of copy
  • multistep buying process
  • multiple buying influences
  • business products are more complex

I think this oversimplifies business buying behavior. Let me provide some comments here -- without wanting to give the impression they are complete.

Posted in Submitted by Jan Lagast on Wed, 2007-03-14 21:06.
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Consumer communications for business audiences ... sometimes it is the optimal method

I recently had a clear case where a business market needs to be adressed with consumer marketing communications methods: a commodity sale to a large number of small enterprises. 

Posted in Submitted by Jan Lagast on Sun, 2007-03-11 19:49.
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What wikipedia says about business marketing

Wikipedia gives a good definition of business marketing as:

Business marketing is the practice of organizations, including commercial businesses, governments and institutions, facilitating the sale of their products or services to other companies or organizations that in turn resell them, use them as components in products or services they offer, or use them to support their operations. Also known as industrial marketing, business marketing is also called business-to-business marketing, or b-to-b marketing, for short.

Posted in Submitted by Jan Lagast on Tue, 2007-02-06 21:50.
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